What type of resources should information and referral practitioners have knowledge of?

Information and referral practitioners play a crucial role in connecting individuals with the appropriate resources and support services in their communities. Having comprehensive knowledge of community resources, services, and programs relevant to their target population is essential for effectively guiding clients to the help they need. This expertise enables practitioners to provide accurate, timely, and relevant information, which can significantly impact the well-being and outcomes for those they assist.

Understanding the specifics of local programs—including services offered, eligibility criteria, and how to access them—ensures that practitioners can offer tailored referrals that suit the individual circumstances of each client. This knowledge serves not only to empower clients but also to strengthen the overall effectiveness of community service delivery.

While knowledge of computer software and hardware may be useful for administrative tasks, and being aware of national economic trends and corporate sponsorship opportunities could provide context, they do not directly enhance the practitioner's ability to connect clients with the necessary support. The primary focus must remain on the localized and specific services that directly influence the lives of the target population served.