What is one responsibility of information and referral specialists?

Information and referral specialists play a crucial role in connecting clients with appropriate services. One of their primary responsibilities is to ensure that clients understand the services available to them. This involves clear communication about the nature of the services offered, eligibility requirements, and how to access those services. By providing accurate and comprehensive information, specialists empower clients to make informed decisions regarding their needs and available support options.

This responsibility is fundamental to effective service delivery, as it fosters client engagement and helps individuals navigate complex social service systems. In doing so, information and referral specialists contribute significantly to the overall success of clients in accessing the resources they require, enhancing their ability to improve their circumstances.