What are the potential barriers clients might face when accessing information and referral services?

Language differences and lack of access to technology are significant barriers clients may encounter when seeking information and referral services. This option highlights two critical aspects: communication and accessibility.

Language differences can prevent individuals from fully understanding the services available to them, making it challenging to seek assistance or navigate the information provided. If a client does not speak the dominant language of the service provider, they may struggle to express their needs effectively or comprehend the options available, leading to frustration and potential disengagement from the process.

Similarly, lack of access to technology can exacerbate this challenge. Many information and referral services may be offered online, yet not all clients have reliable internet access or the necessary devices. This digital divide can result in excluded populations who rely on in-person communication or traditional methods, which may not be readily available.

Together, these barriers can significantly impact a client's ability to utilize important resources and supports, highlighting the importance of addressing both language and technological access in the design and delivery of information and referral services.