What are the key indicators of service effectiveness in information and referral systems?

The choice highlighting client satisfaction, successful referrals, and improved client outcomes is the most relevant key indicators of service effectiveness in information and referral systems.

Client satisfaction serves as a crucial metric because it reflects how well the service meets the needs and expectations of those seeking assistance. When clients feel satisfied with the information and support they receive, it often indicates that the system is functioning effectively.

Successful referrals are another vital indicator, as they demonstrate the system's ability to connect clients to the appropriate services that can assist them. This not only validates the accuracy and relevance of the information provided but also showcases the system's role in facilitating access to needed support.

Improved client outcomes, which often result from successful referrals and engagements, serve as a long-term indicator of effectiveness. If clients achieve their desired goals or resolve their issues as a result of the services accessed through the information and referral system, it signifies that the system is impactful.

In contrast, while financial stability, the number of staff members, and community engagement levels may provide some context about the organization or system’s operation, they do not directly measure the effectiveness of the service from the client's perspective or its ultimate success in improving client situations. Therefore, focusing on the direct impact on clients is essential when assessing the effectiveness