How does AIRS define 'client-centered service'?

AIRS defines 'client-centered service' as a proactive approach that prioritizes the preferences and needs of clients. This perspective emphasizes the importance of tailoring services to meet the unique circumstances and desires of each individual seeking assistance. By focusing on what clients value and require, service providers can create more effective and meaningful interactions, fostering trust and satisfaction.

In client-centered service, practitioners actively listen to clients, encouraging them to participate in decisions regarding their care or support. This approach contrasts with the idea of prioritizing organizational needs or adhering strictly to standard procedures, as those methods can overlook the nuanced requirements of individuals. Additionally, a focus on efficiency over empathy may lead to a transactional interaction that does not consider the emotional or psychological well-being of the client. Emphasizing client preferences ensures a holistic service delivery that ultimately leads to better outcomes and empowerment for those receiving assistance.